Complaints & Appeals Guide: Your Rights as a Certified Client

International Maturity Company (IMC) is committed to handling all complaints and appeals in a fair, transparent, and impartial manner. This procedure ensures that clients and interested parties have a clear process to raise concerns or challenge certification decisions.

The Procedure, Step by Step

1. Submission: Complaints or appeals must be submitted in writing to the IMC office, with detailed information about the issue or certification decision and the reasons for the appeal.
2. Acknowledgment: IMC formally acknowledges receipt of the complaint or appeal and informs the complainant of the next steps.
3. Initial Review: An initial review determines whether the complaint or appeal is valid and within the scope of IMC's procedures.
4. Investigation: If valid, IMC initiates an investigation, which may include reviewing documentation, interviewing relevant parties, and examining the certification process.
5. Decision: Following the investigation, IMC makes a decision regarding the complaint or appeal, with a detailed explanation of the decision-making process.
6. Communication: The decision and any corrective actions are communicated promptly to the complainant.
7. Resolution: If the complainant accepts the decision, the process concludes. If not, further steps may include escalation to a higher authority within IMC or referral to an external body.
8. Record Keeping: IMC maintains records of all complaints and appeals, including actions taken and final outcomes, to ensure accountability and continual improvement.

How to Reach Us

To submit a complaint or appeal, contact our head office at Info@imc-global.com or via our Contact page. Our team will respond with the next steps as soon as possible.